Meet The Bauhinia Team

From humble beginnings of teaching small business owners how to use their computer software, Nicole Graham has evolved Bauhinia Solutions into a boutique business support agency with a team of dedicated and experienced business specialists, administration professionals, and virtual assistants in Hong Kong, the UK, and the Philippines.

We consider ourselves more than your standard Virtual Assistant, and our career experiences and volunteer work demonstrates our love of helping others. We like to partner with our clients, working as an extension of their business.

We support professionals in the fields of Human Development, Technology, International Law, Publishing, Property Investment, Education, Food & Beverage, Psychotherapy, Counselling, and Health & Wellness. We are always excited to learn about your industry and how we can help.

Whether it’s booking travel, planning a book launch, formatting training materials, implementing your marketing strategies, or working with you as your operational team, we are dedicated and committed to your business, as if it were our own.

Our Values are:

Integrity: We are committed to keeping our word, delivering on our promises and taking ownership for all that we do.

Community Spirit: We build strong, long-term relationships through mutual respect, being supportive, being inclusive and working together.

Excellence: We strive to consistently deliver quality work, seeking effective solutions, while continuing to develop our skills and knowledge.

Our Team

Bauhinia Team Structure

Nicole Graham

Founder and CEO

Nicole’s strengths lie in the ability to understand and see the big picture, and then break it down into smaller, achievable tasks to reach the end goal.

Lauren Fletcher

Digital Marketing & Ads Manager

Lauren is an experienced Digital Marketing Professional who enjoys the creative elements of driving engagement and managing advertising.

Rivky Ryder

Digital Marketing Manager

With her extensive experience in digital marketing world, Rivky likes the variety of content writing, community outreach, and data analytics.

Josie Chan

Client Manager

With her broad operational experience, Josie has great attention to detail and strong problem solving abilities, which is key for project management.

Genevieve Toledo-Salipan

Client Manager

Enjoying a mix of creative and technical, Genevieve enjoyes general administration as well as WordPress website maintenance.

Anna Lewis

Website Project Manager

Anna has been working remotely and virtually since 2014 and loves being involved in projects that support the vision of our clients.

Marjorie Stach

WordPress Web Support

Having freelanced for years, Marjorie brings to the team a wealth of knowledge, experience, and technical know-how in WordPress website development.

Internal Support

Dawn Castle

Accounts Administrator

Dawn manages our accounts receivable and payable, and is responsible for invoicing, bill payments, payroll and general administration support.

Gracie Castillo

Assistant to Nicole Graham

Gracie provides Nicole with executive assistance from diary and email management to customer support.

Our Story

Nicole Graham started offering computer software and freelance administration support to small business owners back in 2007. Over time, and to offer her clients a well-rounded range of services, she began collaborating with other freelancers.

In 2010, Nicole re-branded to Bauhinia Solutions and, to ensure a consistent and reliable support service, the evolution from collaborating with freelancers, to employing her own team began.

As our clients became more comfortable with delegating, they started asking us for broader help, and more than just the traditional administration tasks – we began supporting them with sending newsletters, coordinating events, and managing their social media marketing.

Our business journey led us down the path of supporting established coaches and facilitators who often found themselves ‘doing it all’. It was a natural fit because prior to moving to Hong Kong, Nicole had a successful career in the Learning & Development field and therefore, has an excellent understanding of what it takes to work in the human resources, organisational development and training fields.

We’re not your traditional Virtual Assistant. We consider ourselves your business partner. We like to work with clients who wish to establish a long-term relationship allowing us to get to know you, and your business.

As the Bauhinia team has grown, we have broadened our client base – we also support professionals in the fields of Technology, International Law, Publishing, Property Investment, F&B, Psychotherapy, Counselling, and Health & Wellness.

We pride ourselves on providing highly personalised and tailored solutions to match your requirements. We are passionate about supporting service-based professionals to succeed in their business, and ultimately in their life. For us, it’s not about working harder, it’s about working smarter.

If you would like to create work-life harmony that aligns with your values, then we would love to help you achieve this.

Giving Back

As many of our team members are animals lovers, we support local and overseas animal charities, as well as a local charity focused on supporting marginalised women. You can read more on our Giving Back page.

Book a Discovery Call

Because we carefully tailor our services to each new client's unique needs, we intentionally take on no more than three new clients each month. To discuss your needs and how the Bauhinia team could support you in the growth of your business, book a Discover Call with our Founder and Director, Nicole Graham.