Every business has its own challenges, whether it’s scaling operations, streamlining systems, or improving day-to-day efficiency. In these case studies, we share how our tailored support has helped clients overcome obstacles and achieve lasting results.
From the early days of being in business, Nicole has worked with a number of Executive Coaches. The majority of them have their own approach, methodologies and ‘coaching toolbox’. We often support our clients in organising their coaching appointments as well as helping them to prepare for their coaching sessions.
Client Profile:
Since the early days of the business, Nicole has worked with numerous Executive Coaches—each bringing their own unique approach, methodologies, and coaching tools. One such client, a successful Executive Coach, uses 360-degree feedback assessments at the start of each coaching engagement. This process requires new coachees to nominate a selection of colleagues, peers, clients, or supervisors to provide feedback on their leadership skills. The resulting insights shape the coaching journey, helping individuals grow as leaders, managers, and team players. Recognising that managing this process was time-consuming, the client asked if we could take ownership of coordinating assessments and implement a streamlined process for new coachees.
Our Solution:
1. Process Discovery and Documentation: Our client walked her Client Manager through the full process of coordinating a 360-degree assessment. During the walkthrough, notes were captured and transformed into a detailed Standard Operating Procedure (SOP). The SOP outlined every step, ensuring consistency and making it easy for any team member to replicate the process.
2. Full Coordination and Oversight: Each time a new assessment is required, the client now provides the relevant information, and the Client Manager oversees the entire process—coordinating with evaluators, managing follow-ups, and scheduling any associated meetings.
3. Reliable and Repeatable System: By following the SOP, we ensure each assessment is conducted with care, accuracy, and efficiency. The system not only ensures a smooth experience for coachees and evaluators but also gives the coach confidence that nothing is overlooked.
The Outcome:
By delegating the 360-degree assessment coordination to us, the client has regained valuable time and mental space. She’s now able to focus more on coaching delivery and business development, knowing that this crucial part of her methodology is being handled reliably. The process is professional, repeatable, and continues to support her in delivering high-quality coaching engagements.
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