Every business has its own challenges, whether it’s scaling operations, streamlining systems, or improving day-to-day efficiency. In these case studies, we share how our tailored support has helped clients overcome obstacles and achieve lasting results.
Client Profile:
While we are best known for supporting SMEs and business owners, we are occasionally engaged by senior executives within multinational corporations. In these cases, support is often needed due to travel demands, regional team structures, or hiring constraints. Our client in this instance was the Managing Director of Asia for a UK-headquartered multinational company. Based in Hong Kong, he travelled extensively across the region and did not require a full-time Executive Assistant. Instead, he engaged our Part-Time Executive Assistance services to ensure seamless support while maintaining a lean operation. However, with the onset of the COVID-19 pandemic and the resulting restrictions on international travel, his need for our services came to a natural pause.
Our Solution:
1. Email Management
- We maintained a well-organised inbox by flagging important messages, responding where appropriate, and filing others into designated folders.
- This ensured the client could easily access high-priority emails and maintain clarity in his correspondence.
2. Calendar Management
- We scheduled recurring and ad-hoc meetings, coordinated with regional teams, and managed changes as they arose.
- Our support required careful consideration of multiple time zones and prioritisation of urgent or strategic meetings.
- The client relied on clear communication and trusted us to manage his schedule with minimal disruption.
3. Travel Management
- Although the client travelled frequently, most trips were planned in advance.
- We worked closely with the company’s preferred travel agent to book flights, accommodation, and ground transport.
- All travel details were documented in the client’s calendar and trip planner app for easy reference.
4. Expense Processing and Holiday Tracking
- After each trip, we entered the client’s expenses into the company’s accounting system, complete with receipts.
- We also managed holiday requests for his direct reports, ensuring approvals were recorded and reflected in his calendar.
The Outcome:
Over the course of the engagement, we provided an average of 30 hours of support per month, allowing the client to focus on strategic leadership without being bogged down by administrative tasks. Our support ensured seamless communication, efficient travel planning, and clear visibility across his commitments. Though the engagement concluded due to the pandemic, the client benefited from consistent, high-quality assistance tailored to the demands of his regional role.
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